Microsoft Knew Xbox 360 Scratched Disks … Before It Even Went To Market
An unsealed court document reveals a startling quote from Hiroo Umeno, a Microsoft program manager. “This is … information that we as a team, optical disc drive team, knew about. When we first discovered the problem in September or October (2005), when we got a first report of disc movement, we knew this is what’s causing the problem.“ So it would seem that Microsoft was quite knowledgeable about the Xbox 360 design flaw which causes it to scratch disks in September/October 2005, before a single Xbox 360 had even been put into the hands of customers on the release date of November 22, 2005.
And yet Microsoft did nothing to fix their product before release.
What did Microsoft do after release? Well, Microsoft did send people to “investigate complaints that the Xbox 360 was routinely scratching discs during demonstrations.”
And they did find a problem. (Funny that, since they already knew what the problem was, it really couldn’t have been that challenging of an investigation. Some might even have considered it procrastination…)
And they considered three possible courses of action:
1 ) Increase the magnetic field strength of the disk holder. This was ruled out because it might interfere with the disk opening and closing mechanism.
2 ) Slow the speed at which the disk is rotated. This was ruled out because it would make games take that much longer to load.
3 ) Install small bumpers to prevent the disk from moving out of position. This was ruled out because it would actually cost money to implement.
So what did Microsoft do about their known and reconfirmed disk scratching product flaw? Why, Microsoft chose option 4 instead:
4 ) Don’t bother fixing any defective Xbox 360s and establish the Xbox 360 Disk Replacement Program.
I mean why actually fix your product when you can institute a flawed system of customer-annoyance? Oh, and a warning was snuck into future Xbox 360 product manuals, stating, “remove discs before moving the console or tilting it between the horizontal and vertical positions.“ Well there then. That clears it all up!
In theory the latest versions of the Xbox 360 have a new DVD drive, which is quieter and less prone to scratching your disks. I haven’t actually confirmed this myself, but I’ve heard it said here and there on the great wide interweb. Even if it is true, this fix would be how many years later?
Is it any wonder that Microsoft is looking at class action lawsuits over their Xbox 360?
Yeah.
I’m not one to really get into this whole “console wars” things where people rag on each other for the title of the bestest console ever. But with a team like Microsoft, I bet it’s kind of hard to defend yourself all that well. This is probably why most of the “console wars” resorts to namecalling in the end.

